PaperCut incident

Multiverse services unavailable in AU datacenter

Critical Resolved View vendor source →

PaperCut experienced a critical incident on November 8, 2023 affecting PaperCut Multiverse, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 11:05 PM UTC
Resolved
Nov 09, 2023, 12:45 AM UTC
Duration
1h 39m
Detected by Pingoru
Nov 08, 2023, 11:05 PM UTC

Affected components

PaperCut Multiverse

Update timeline

  1. investigating Nov 08, 2023, 11:05 PM UTC

    We've identified an issue related to all services in PaperCut Multiverse AU datacenter. Our engineers are currently working with our cloud service provider to rectify the problem.

  2. resolved Nov 09, 2023, 12:45 AM UTC

    Our services in our PaperCut Multiverse AU datacenter have now been resolved.