PaperCut experienced a minor incident on April 13, 2024 affecting US hosting region - PaperCut Hive & Pocket, lasting 6h 30m. The incident has been resolved; the full update timeline is below.
Affected components
US hosting region - PaperCut Hive & Pocket
Update timeline
- monitoring Apr 13, 2024, 04:43 AM UTC
PaperCut Pocket and PaperCut Hive cloud services in our US datacenter are currently impacted by an ongoing Google Cloud Platform issue. Customers may see increased latency and intermittent failures throughout the platform. Our engineers are currently monitoring the system and will provide an update once Google resolves the incident. We apologise for any inconvenience caused to customers.
- resolved Apr 13, 2024, 09:15 AM UTC
The issue affecting PaperCut Hive and PaperCut Pocket services in the US datacenter is now resolved.