PaperCut incident

Pocket and HIVE onboarding instructions stuck in a loading state

Major Resolved View vendor source →

PaperCut experienced a major incident on April 15, 2024 affecting US hosting region - PaperCut Hive & Pocket, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2024, 08:33 AM UTC
Resolved
Apr 15, 2024, 10:16 AM UTC
Duration
1h 42m
Detected by Pingoru
Apr 15, 2024, 08:33 AM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Apr 15, 2024, 08:33 AM UTC

    Pocket and HIVE onboarding Instructions stuck in a loading state Our Developers are currently investigating the issue, updates will continue to be updated here

  2. investigating Apr 15, 2024, 10:14 AM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 15, 2024, 10:15 AM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 15, 2024, 10:16 AM UTC

    The onboarding issue we were previously experiencing with our cloud services has been resolved.