PaperCut incident

PaperCut Hive Scan to Email Issues

Minor Resolved View vendor source →

PaperCut experienced a minor incident on September 18, 2024 affecting US hosting region - PaperCut Hive & Pocket, lasting 6d 14h. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 04:59 PM UTC
Resolved
Sep 25, 2024, 07:09 AM UTC
Duration
6d 14h
Detected by Pingoru
Sep 18, 2024, 04:59 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Sep 18, 2024, 04:59 PM UTC

    We’re currently investigating Scan to Email issues that are currently affected a small subset of PaperCut Hive customers. When attempting to scan to an email destination the Job log within the Hive admin portal may display the following error: “An error has occurred: invalid send mail request 406 Not Acceptable”

  2. investigating Sep 18, 2024, 04:59 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 25, 2024, 07:09 AM UTC

    This incident has been resolved, and appeared to be a minor outage with one of our providers. If you are still experiencing any issues please reach out to Support.