PaperCut incident

Easy Print & Scan and Scanning Functionality Failure in AU Production Environment

Major Resolved View vendor source →

PaperCut experienced a major incident on November 6, 2024 affecting US hosting region - PaperCut Hive & Pocket, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 06:00 PM UTC
Resolved
Nov 06, 2024, 07:00 AM UTC
Duration
—
Detected by Pingoru
Nov 06, 2024, 06:00 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Nov 06, 2024, 05:40 AM UTC

    Multiple users in AU organizations are experiencing issues with the Easy Print & Scan feature in PaperCut Hive, which fails to load. Approximately five customer reports have been received thus far, and internal tests confirm that the feature is also inaccessible within our Australian org. Additionally, scanning functionality in the Australian environment appears to be experiencing issues, as some scans are sometimes successful.

  2. resolved Nov 08, 2024, 01:01 AM UTC

    This issue has now been resolved.