PaperCut incident

Fujifilm devices - Quick Scan actions degraded performance

PaperCut experienced a minor incident on January 24, 2025 affecting US hosting region - PaperCut Hive & Pocket, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started: Jan 24, 2025, 01:23 AM UTC
Resolved: Jan 24, 2025, 03:04 AM UTC
Duration: 1h 41m
Detected by Pingoru: Jan 24, 2025, 01:23 AM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

identified Jan 24, 2025, 01:23 AM UTC

We have identified an issue with the Fujifilm embedded device backend. Any scan actions that have prompts for more information will be unable to start. This includes editable fields such as recipient, email subject etc. We are in the process of releasing a fix in the coming hours. Devices will update automatically, no action required.
resolved Jan 24, 2025, 03:04 AM UTC

The backend change has been deployed to all data centers.