PaperCut incident

BETA - Print jobs released via Pull Delivery for Lexmark & Kyocera are not currently releasing

Minor Resolved View vendor source →

PaperCut experienced a minor incident on April 1, 2025 affecting US hosting region - PaperCut Hive & Pocket, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 01:00 AM UTC
Resolved
Apr 03, 2025, 04:03 AM UTC
Duration
2d 3h
Detected by Pingoru
Apr 01, 2025, 01:00 AM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Apr 02, 2025, 10:41 PM UTC

    We have identified an issue with our beta feature, Pull Delivery for Lexmark and Kyocera. When print jobs are released via either "Printer Pulls job from cloud" or "Printer Pulls job from local client" the job will not release to the printer. We are actively working on a fix, thank you for your patience.

  2. resolved Apr 03, 2025, 04:03 AM UTC

    We have pushed a fix in the Cloud and this is now resolved. Thank you for your patience.