PaperCut incident

PaperCut Pocket / Hive - Cloud Node unavailable

Major Resolved View vendor source →

PaperCut experienced a major incident on October 3, 2023 affecting US hosting region - PaperCut Hive & Pocket, lasting 13h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 06:54 PM UTC
Resolved
Oct 04, 2023, 07:58 AM UTC
Duration
13h 4m
Detected by Pingoru
Oct 03, 2023, 06:54 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Oct 03, 2023, 06:54 PM UTC

    We are currently experiencing technical difficulties with our PaperCut Pocket / Hive Cloud Node. Print jobs are currently unable to be submitted. Any jobs stored on our Cloud Node are currently unavailable for release. Any new mobile print jobs, or jobs where a local edge node is not available will fail during submission.

  2. resolved Oct 04, 2023, 07:58 AM UTC

    We have resolved the technical difficulties affecting our Cloud Node, and our services have now been restored. If you experience any issues with printing, please reach out to our team: https://support.papercut.com