PaperCut incident

PaperCut HIVE | Toshiba MFDs failing to load correctly

Major Resolved View vendor source →

PaperCut experienced a major incident on October 13, 2023 affecting US hosting region - PaperCut Hive & Pocket, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 09:50 AM UTC
Resolved
Oct 13, 2023, 10:01 AM UTC
Duration
11m
Detected by Pingoru
Oct 13, 2023, 09:50 AM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Oct 13, 2023, 09:50 AM UTC

    We are currently receiving reports that the embedded interface on Toshiba MFDs for PaperCut HIVE are failing to load correctly, with code strings appearing on action buttons and information fields.

  2. investigating Oct 13, 2023, 10:00 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2023, 10:01 AM UTC

    The error we were previously experiencing with our cloud services has been resolved.