PaperCut incident

Issues accessing PaperCut Hive customers in non-US data centers from Multiverse

Major Resolved View vendor source →

PaperCut experienced a major incident on October 31, 2023 affecting PaperCut Multiverse, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2023, 03:12 AM UTC
Resolved
Oct 31, 2023, 06:02 AM UTC
Duration
2h 50m
Detected by Pingoru
Oct 31, 2023, 03:12 AM UTC

Affected components

PaperCut Multiverse

Update timeline

  1. identified Oct 31, 2023, 03:12 AM UTC

    We are currently investigating issues with accessing PaperCut Hive customers from Multiverse that are in the EU, AU, and UK data centers. Customers that are in the US are not affected. We are able to reproduce this and will update here as soon as we know more. This does not impact PaperCut Hive usage at all - customers will not see any impact when using PaperCut Hive.

  2. resolved Oct 31, 2023, 06:02 AM UTC

    This issue has now been resolved - the issue was due to a change related to supporting the additional PaperCut Hive data centers, and is now fixed.