PaperCut incident

PaperCut Hive and PaperCut Pocket platform outage

Critical Resolved View vendor source →

PaperCut experienced a critical incident on September 18, 2024 affecting US hosting region - PaperCut Hive & Pocket, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2024, 09:32 PM UTC
Resolved
Sep 19, 2024, 12:02 AM UTC
Duration
2h 29m
Detected by Pingoru
Sep 18, 2024, 09:32 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Sep 18, 2024, 09:32 PM UTC

    Our cloud services provider is experiencing issues which is affecting PaperCut Hive and PaperCut Pocket cloud services in all regions. Customers may experience issues using the product. Our engineers are working with the cloud service provider to resolve the issue. We will provide another update as the platform comes back online. We apologise for any inconvenience to customers.

  2. monitoring Sep 18, 2024, 11:03 PM UTC

    Our automated alerts are starting to resolve indicating that the platform is coming back online. Our engineers continue to monitor the situation and will update once our cloud service provider has confirmed that the issue is resolved completely.

  3. resolved Sep 19, 2024, 12:02 AM UTC

    This incident has been resolved.