PaperCut incident

Print release jobs disappearing from the queue. User is forced back to the home screen.

Major Resolved View vendor source →

PaperCut experienced a major incident on November 27, 2024 affecting US hosting region - PaperCut Hive & Pocket, lasting 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2024, 04:33 PM UTC
Resolved
Nov 27, 2024, 05:08 PM UTC
Duration
34m
Detected by Pingoru
Nov 27, 2024, 04:33 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Nov 27, 2024, 04:33 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 27, 2024, 05:08 PM UTC

    Identified the issue and fixed in EU/US region. Error rates have fallen off.