PaperCut incident

Users are not able to see printers and unable to print jobs in US Data center

Critical Resolved View vendor source →

PaperCut experienced a critical incident on April 9, 2025 affecting US hosting region - PaperCut Hive & Pocket, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2025, 03:45 PM UTC
Resolved
Apr 09, 2025, 04:00 PM UTC
Duration
15m
Detected by Pingoru
Apr 09, 2025, 03:45 PM UTC

Affected components

US hosting region - PaperCut Hive & Pocket

Update timeline

  1. investigating Apr 09, 2025, 02:12 PM UTC

    We are currently investigating this issue.

  2. identified Apr 09, 2025, 04:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 09, 2025, 04:36 PM UTC

    The incident has been resolved. Users should be able to release the jobs and see their printers.