PaperCut Pocket, Hive, MF (Cloud Services), Mobility (Cloud Print) and Partner Tools - Cloud Provider incident causing service interruptions

Update timeline

1. investigating Jun 12, 2025, 06:55 PM UTC

   We are currently experiencing a disruption to several PaperCut cloud services due to an ongoing incident with our upstream cloud infrastructure provider. This incident is affecting core PaperCut services across multiple regions, including: - PaperCut Pocket & Hive - PaperCut Hive & MF – Scan to Cloud - Cloud-hosted Document Processing - PaperCut MF Entitlement Service - PaperCut Mobility Print (Cloud) - PaperCut Multiverse - PaperCut Partner Portal Our main PaperCut website remains available, though you may notice some degraded performance in certain areas. We understand the critical nature of these services for your business operations and are actively working with our cloud provider to resolve the issue as quickly as possible. We will continue to share updates here as soon as new information becomes available. We appreciate your patience and understanding as we work to restore full service.

2. investigating Jun 12, 2025, 06:59 PM UTC

   We are continuing to investigate this issue.

3. identified Jun 12, 2025, 08:11 PM UTC

   Our upstream cloud infrastructure provider has initiated mitigation efforts across multiple regions, resulting in positive progress toward service restoration. We are actively monitoring the situation as our cloud provider works to address the root cause of their ongoing incident. We understand the importance of these services to your operations and are committed to restoring full functionality as quickly as possible. Thank you for your continued trust and patience. Further updates will be shared as soon as more information becomes available.

4. identified Jun 12, 2025, 09:03 PM UTC

   Our upstream cloud infrastructure provider has implemented mitigation measures, resulting in encouraging progress toward full service restoration. The PaperCut team continues to actively monitor all systems to ensure stability and performance. We will provide further updates as more information becomes available. Thank you for your continued patience and understanding.

5. monitoring Jun 12, 2025, 09:54 PM UTC

   Our upstream cloud infrastructure provider has confirmed full recovery of most services, with a few services still experiencing residual impact. Most PaperCut services are now fully operational. The PaperCut team continues to actively monitor all systems to ensure stability and performance. Thank you for your continued patience and understanding.

6. resolved Jun 12, 2025, 11:32 PM UTC

   We’re pleased to report that all PaperCut cloud services are now fully operational. Our team continues to proactively monitor all systems to ensure ongoing stability and optimal performance. Thank you for your patience and continued trust in PaperCut as we worked through this disruption.