PaperCut incident

Intermittent issues logging into PaperCut Hive / PaperCut Pocket admin portal

Notice Resolved View vendor source →

PaperCut experienced a notice incident on June 27, 2025 affecting EU hosting region - PaperCut Hive & Pocket, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2025, 09:10 AM UTC
Resolved
Jun 27, 2025, 11:20 AM UTC
Duration
2h 10m
Detected by Pingoru
Jun 27, 2025, 09:10 AM UTC

Affected components

EU hosting region - PaperCut Hive & Pocket

Update timeline

  1. monitoring Jun 27, 2025, 09:10 AM UTC

    PaperCut has detected intermittent issues logging into the PaperCut Hive and PaperCut Pocket administrator portal in EU region. We believe the issue has been resolved and are actively monitoring the situation. We apologise for any inconvenience to customers. Customers still experiencing issues may need to clear their browser cache in order to restore access.

  2. resolved Jun 27, 2025, 11:20 AM UTC

    This incident has been resolved.