Palo Alto Networks incident
Log forwarding and streaming degradation for Device Security Cloud Service
Resolved after 1 day 19 hours, affecting United States, on August 19, 2026.
We are continuing to monitor for any further issues.
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Shopify Affected components
Update timeline
- investigating Aug 19, 2026, 10:59 PM UTC
Incident Overview The Device Security Cloud Service is currently experiencing downstream impact due to degradation of the SLS (Security Logging Service) log forwarding and streaming service. Core device security enforcement remains fully functional, but log ingestion and visibility are delayed. This issue is isolated strictly to US regions. Current Status & Impact Impacted Services: Log forwarding and real-time log streaming, as well as downstream Device Security Cloud Service. Core security enforcement and device protection policies remain fully functional and unaffected. Affected Scope: US Regions only. Root Cause: Upstream Google Cloud Platform (GCP) resource capacity limitations. Next Steps & Mitigations Engineers from SLS team are actively working with GCP support to resolve infrastructure capacity issue. Further updates will be provided as capacity is expanded.
- investigating Aug 19, 2026, 11:10 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 20, 2026, 12:54 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 20, 2026, 12:54 AM UTC
We are continuing to monitor for any further issues.
- resolved Aug 21, 2026, 06:35 PM UTC
This incident has been resolved.
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