Palisis had 13 outages in the last 2 years totaling 41h 32m of downtime — averaging 0.5 incidents per month.
There were 13 Palisis outages since May 28, 2024 totaling 41h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
Monitoring has identified an issue with connectivity on some Sync connected integrations.
Services are being restarted.
Services are running again, we continue to monitor the situation.
This incident has been resolved.
CloudFlare CDN which provides DNS and proxy hosting for some ProSite website customers are currently experiencing issues. Affected websites may be unaccessible from some parts of the world. CloudFlare have issued the following statement and are providing updates https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly."
Affected sites look to be accessible again, our engineers continue to monitor.
CloudFlare CDN continues to experience intermittent issues. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
CloudFlare believe the issue is resolved, we continue to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
This incident has been resolved.
We are currently investigating this issue.
The source of traffic has been identified as a DDoS and mitigation is in process
DDoS mitigation is in place and services are resumed
This incident has been resolved.
TourCMS is experiencing intermittent booking errors
The cause of intermittent booking issues has been identified and a fix is being deployed
Additional capacity has been added to an affected cache service, bookings should be operational however our engineers continue to monitor.
This incident has been resolved.
A delay has been reported with recalculation of departure spaces on some accounts.
An issue has been identified with a work queue, mitigation is in place.
Departure recalculation speed is improved.
This incident has been resolved.
We are investigating an issue with scheduled reports that are not being created. All missed reports have been delivered.
We've indentified the issue and are implementing a solution. The service is recovering and missing reports are reissued.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Engineers are currently investigating an issue where some tours are not available in tour search.
An issue affecting tour search database population on some accounts has been identified. Engineers are working on a fix.
A hotfix has been successfully deployed, and affected tours are progressively being restored to the search database. We are actively monitoring the situation to ensure continued stability.
This incident has been resolved. All Tours are operational.
We are currently receiving reports of issues with network reception issues for terminals with Adyen supplied SIM cards. Our team is actively investigating the situation in cooperation with our partners. We apologize for any inconvenience and appreciate your patience as we work to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
Adyen has confirmed issues with connectivity: We have identified an issue outside of our platform resulting in intermittent connectivity issues on cellular (4G/5G) terminals in Europe starting at 11:20 CEST. As a result, you may experience performance and payment processing issues on cellular data. We have contacted the provider and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (www.adyen.com/status).
We are getting feedback that the issue has been resolved. We are still monitoring the situation.
We haven't seen any issues in the last 60minutes. The issue has. been resolved.
Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine
Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine. The issue is caused by an error in the Spreedly Express integration method. Spreedly are aware and are investigating the issue. Note: TourCMS websites are not affected as they use an alternative Spreedly integration method.
Spreedly have released a fix for the payment form issue.
The Spreedly payment issue is resolved.
Our engineers have identified an issue with a third party icon library causing issues accessing some areas of TourCMS back office.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue has been identified causing delayed re-attempts of webhooks not accepted on the first attempt.
A workaround has been implemented.
The issue retrying webhooks has been resolved.
Connectivity issues causing 504 errors when connecting to TourCMS API or back office.
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
An issue in TourCMS inline webhook post data been identified which is causing some booking commits to fail. A hotfix has been applied which looks to have resolved the issue, our team continue to monitor.