Palisis incident

TourCMS - Some tours not populating tour search database

Minor Resolved View vendor source →

Palisis experienced a minor incident on May 26, 2025 affecting TourCMS API, lasting 13h 45m. The incident has been resolved; the full update timeline is below.

Started
May 26, 2025, 07:30 AM UTC
Resolved
May 26, 2025, 09:16 PM UTC
Duration
13h 45m
Detected by Pingoru
May 26, 2025, 07:30 AM UTC

Affected components

TourCMS API

Update timeline

  1. investigating May 26, 2025, 07:30 AM UTC

    Engineers are currently investigating an issue where some tours are not available in tour search.

  2. identified May 26, 2025, 08:54 AM UTC

    An issue affecting tour search database population on some accounts has been identified. Engineers are working on a fix.

  3. monitoring May 26, 2025, 10:20 AM UTC

    A hotfix has been successfully deployed, and affected tours are progressively being restored to the search database. We are actively monitoring the situation to ensure continued stability.

  4. resolved May 26, 2025, 09:16 PM UTC

    This incident has been resolved. All Tours are operational.