PactFlow had 14 outages in the last 2 years totaling 497h 37m of downtime — averaging 0.6 incidents per month.
There were 14 PactFlow outages since September 11, 2024 totaling 497h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating reports of SwaggerHub API editor pages failing to load. Some customers may experience prolonged load times followed by an error message.
The incident has been resolved.
We are currently experiencing issues with one of our regions, which can result in connection to the User Interface being dropped, or unable to authenticate. Our team is aware of the problem and is working to resolve it as quickly as possible. Further updates will be provided as more information becomes available. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
The issues causing inability to access to PactFlow UI in certain region has now been resolved. We will continue to monitor the affected components to ensure everything is operating as intended. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
This incident has been resolved.
The issues causing errors when publishing contracts to PactFlow have now been resolved. We will continue to monitor the affected components to ensure everything is operating as intended. For additional support, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
This incident has been resolved.
We are aware that some customers are experiencing intermittent 403 errors when accessing Swagger Contract Testing from GitHub Actions runners. We are currently investigating the cause. Retrying the failed step typically succeeds in the meantime. We will provide an update as the situation progresses.
We are actively working with our upstream providers to resolve this issue. In the meantime, if you are experiencing this problem, please report it to the Microsoft Security Response Center (MSRC) at https://msrc.microsoft.com/report/. Additional reports help raise visibility and may assist in expediting the investigation and resolution. We will continue working with our providers on our side and will share further updates as they become available.
We worked with our providers/vendors to implement a solution and the issue has now been resolved. If you are still experiencing 403 errors, please reach out to Customer Care via https://support.smartbear.com/pactflow/.
We are currently investigating an issue preventing users from using Swagger Studio. We apologize for the inconvenience.
System is operational again. Team is still actively monitoring the environment to ensure platform stability.
This incident has been resolved.
We are investigating an issue affecting the Swagger Explore web application.
This incident has been resolved.
We are aware and are investigating an ongoing issue affecting custom domains.
Accounts using Custom Domains were impacted by the global Cloudflare outage, which is now recovering gradually. We'll continue to monitor the restoration progress, though there may be intermittent issues as the fixes propagate across the Cloudflare network.
This incident has been resolved.
We are currently experiencing intermittent degraded performance across API Hub products. We are aware of this and are investigating it at this time. We apologize for any inconvenience this may cause you, and we will post an update when we know more.
We have identified the issue and implemented a hotfix. Initial results indicate improved performance. Our team continues to monitor the situation and is working toward full remediation and permanent resolution.
Following the hotfix implementation, the issue has been resolved. Our team continues to closely monitor the environment to ensure system stability
We are currently experiencing an unexpected outage affecting API Hub. Our support team is actively working to identify the issue and restore full functionality as soon as possible.
This incident has been resolved.
We are currently investigating problems preventing users being unable to login to API Hub.
We are continuing to investigate this issue.
We've identified the issue and a fix is being applied. We thank you for your patience.
This incident has been resolved.
We are currently investigating an issue preventing users from using SwaggerHub Portal. We apologize for the inconvenience.
A fix has been released.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with API Hub that affects Branding and HaloAI. We apologize for the inconvenience.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating an issue affecting user management.
This incident has been resolved.
We are aware of an issue affecting our users ability to use the API Mock feature. We are currently investigating. We apologize for any inconvenience this may cause you, and we will post an update when we know more.
This incident has been resolved.