Oviva incident

Reminder reg. meal logging partially not working

Resolved after 2 days 23 hours, affecting CRM Germany and CRM Switzerland and 1 more, on December 5, 2023.

identified Dec 08, 2023, 09:20 AM UTC

We are recovered all reminders that were not being sent out

Started
Dec 05, 2023, 09:47 AM UTC
Resolved
Dec 08, 2023, 09:20 AM UTC
Duration
2d 23h
Detected by Pingoru
Dec 05, 2023, 09:47 AM UTC

Affected components

CRM GermanyCRM SwitzerlandCRM UK

Update timeline

  1. investigating Dec 05, 2023, 09:47 AM UTC

    We are currently investigating an issue around reminders regarding meal logging in the APP partially not working.

  2. identified Dec 08, 2023, 09:18 AM UTC

    We identified the problem and are actively working on a permanent solution

  3. identified Dec 08, 2023, 09:20 AM UTC

    We are recovered all reminders that were not being sent out

  4. resolved Dec 08, 2023, 09:20 AM UTC

    The issue has been resolved, we are currently monitoring the situation

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