Oviva incident
Patients unable to add decimal comma when entering weight log in the app
Resolved after 6 days 22 hours, on August 20, 2024.
The issue is now resolved. Update the app to the latest version if haven't done so already.
Update timeline
- investigating Aug 20, 2024, 03:32 PM UTC
Summary: Numerous patients reporting that they cannot enter a comma as decimal when entering a new weight log in the app Which platform? - Android Which application? - Oviva (Green), Oviva Direkt (DiGA, Blue) Which phone? - Android Which OS version? - Different
- identified Aug 20, 2024, 03:32 PM UTC
We have identified a fix and plan to apply this in the scheduled app update next week.
- identified Aug 21, 2024, 08:34 AM UTC
Workaround: Until the fix is applied, users can still log their weight in the app by using the dot(.) decimal instead of the comma(,) - e.g For 98,66kg, instead enter 98.66kg
- resolved Aug 27, 2024, 01:56 PM UTC
The issue is now resolved. Update the app to the latest version if haven't done so already.
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