Pet Parent SMS URL's not working
Timeline · 1 update
- resolved Oct 08, 2026, 06:16 PM UTC
Our txt.vet urls that pet parents use are not working.
Otto Flow Outage History
Otto Flow is up right nowOtto Flow had 9 outages in the last 2 years totaling 89h 13m of downtime, averaging 0.4 incidents per month.
There were 9 Otto Flow outages since January 27, 2025 totaling 89h 13m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Payments issue
Affected: Terminals - PhysicalPayments - Virtual / SavedPayment Writebacks
Timeline · 3 updates
- investigating May 18, 2026, 09:14 PM UTC
We are currently experiencing an interruption to payment processing via Otto Pay that may be impacting your clinic. Our team is actively working to resolve this with the utmost urgency, as we know this is a critical disruption to your operation. The issue began around 1pm CT today, May 18th and may be preventing any payments from processing successfully. We will post an update ASAP. Thank you for your patience.
- monitoring May 18, 2026, 10:07 PM UTC
We have resolved the issue and continue to monitor to make sure everything is back to normal.
- resolved May 18, 2026, 10:32 PM UTC
The issue has been resolved and messaging has been sent out to the affected clinics.
Vetdata Writeback and Live Query Issues
Affected: ImpromedAvimarkCornerstoneeVetPractice/Pulse
Timeline · 3 updates
- investigating Mar 02, 2026, 04:42 PM UTC
Our third party integration partner, Vetdata, informed us that a Microsoft Azure outage may be impacting your integration this morning, preventing pets, pet parents, appointments, and all writebacks from succeeding. They are treating this matter urgently, and we will update you as soon as possible. We know how critical these functions are for your day-to-day. Thank you for your patience.
- investigating Mar 02, 2026, 06:27 PM UTC
Issues is resolved. Syncs and writebacks have resumed.
- resolved Mar 02, 2026, 06:33 PM UTC
This incident has been resolved.
Vetdata Sync Delay
Affected: ImpromedAvimarkCornerstoneeVetPractice/Pulse
Timeline · 3 updates
- identified Aug 01, 2025, 03:15 PM UTC
Our integration partner, Vetdata, let us know that they are currently experiencing an outage and we wanted to let you know ASAP as this may result in a service disruption or delay with data syncing from your practice management system to Flow. We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update. Please follow here for updates.
- monitoring Aug 01, 2025, 09:13 PM UTC
Vetdata syncing has now resumed. All data should be fully synced and caught up by this evening.
- resolved Aug 01, 2025, 09:13 PM UTC
This incident has been resolved.
Flow Authentication Outage
Affected: ConversationsVideo & Voice CommunicationAutomationsReportingCalendar
Timeline · 5 updates
- monitoring Jun 12, 2025, 06:20 PM UTC
We're currently experiencing an outage with our third-party authentication provider (Google), which is preventing users from logging in to Flow. This is an ongoing issue with Google, and we're actively monitoring their status and working to restore access as soon as possible. We understand how disruptive this is and sincerely apologize for the inconvenience. We'll share updates here as soon as we have more information.
- monitoring Jun 12, 2025, 06:55 PM UTC
The issue has been resolved, we are continuing to monitor but let us know if you are still experiencing issues.
- monitoring Jun 12, 2025, 06:56 PM UTC
We're continuing to monitor an outage with our third-party authentication provider (Google). Some clinic users are now able to log in to Flow as the outage begins to resolve. If you're still having trouble logging in, please try again shortly.
- monitoring Jun 12, 2025, 06:58 PM UTC
The issue has been resolved, we are continuing to monitor but let us know if you are still experiencing issues.
- resolved Jun 12, 2025, 08:00 PM UTC
This incident has been resolved.
Bitwerx Batch API Issue
Affected: ImpromedAvimarkCornerstone
Timeline · 3 updates
- identified Mar 28, 2025, 02:42 PM UTC
One of our data providers that we use to load data from Practice Management Systems into Otto is experiencing an issue that affects our ability to load data. This issue affects Cornerstone, AVImark, and Impromed Systems. Affected data includes loyalty points, service reminders for Impromed or Multisite Cornerstone), new breed, color, species, or sex values created since the overnight sync. Once the issue is resolved with our data provider, Otto will take the necessary steps to load any missing data.
- monitoring Mar 28, 2025, 08:04 PM UTC
Our data provider has informed us that a fix has been implemented and we are monitoring the result. Otto is taking the necessary steps to load any missing data.
- resolved Mar 31, 2025, 01:22 PM UTC
This incident has been resolved.
Vetdata Write-back Outage
Affected: ImpromedAvimarkCornerstoneeVetPractice/Pulse
Timeline · 2 updates
- identified Mar 26, 2025, 07:11 PM UTC
Covetrus is aware of an issue, they are rolling back recent changes which have broken a good chunk of their platform. They expect to be back up in the next couple of hours.
- resolved Mar 26, 2025, 08:13 PM UTC
This incident has been resolved.
Bitwerx Writeback issue
Affected: Payment Writebacks
Timeline · 1 update
- resolved Mar 19, 2025, 09:26 PM UTC
Issue writing back using bitwerx, this would mainly affect payments but would also affect direct booking
Vetdata Outage
Affected: ImpromedAvimarkCornerstoneeVetPractice/Pulse
Timeline · 3 updates
- investigating Jan 27, 2025, 04:42 PM UTC
Our integration partner, Vetdata, let us know that they are currently experiencing an outage. This may result in a service disruption or delay with data syncing from your practice management system to Flow, as well as conversation write-backs being delayed or unavailable temporarily. We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update. Please follow here for updates.
- monitoring Jan 27, 2025, 08:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2025, 11:28 PM UTC
This has now been resolved.