Otto Flow experienced a critical incident on January 27, 2025 affecting Impromed and Avimark and 1 more component, lasting 6h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 27, 2025, 04:42 PM UTC
Our integration partner, Vetdata, let us know that they are currently experiencing an outage. This may result in a service disruption or delay with data syncing from your practice management system to Flow, as well as conversation write-backs being delayed or unavailable temporarily. We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update. Please follow here for updates.
- monitoring Jan 27, 2025, 08:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2025, 11:28 PM UTC
This has now been resolved.