Otto Flow experienced a major incident on August 1, 2025 affecting Impromed and Avimark and 1 more component, lasting 5h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 01, 2025, 03:15 PM UTC
Our integration partner, Vetdata, let us know that they are currently experiencing an outage and we wanted to let you know ASAP as this may result in a service disruption or delay with data syncing from your practice management system to Flow. We fully expect all data syncs to catch up once this is resolved and are partnering closely with Vetdata so that you can be first to know once there is an update. Please follow here for updates.
- monitoring Aug 01, 2025, 09:13 PM UTC
Vetdata syncing has now resumed. All data should be fully synced and caught up by this evening.
- resolved Aug 01, 2025, 09:13 PM UTC
This incident has been resolved.