Otto Flow experienced a major incident on June 12, 2025 affecting Conversations and Video & Voice Communication and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 12, 2025, 06:20 PM UTC
We're currently experiencing an outage with our third-party authentication provider (Google), which is preventing users from logging in to Flow. This is an ongoing issue with Google, and we're actively monitoring their status and working to restore access as soon as possible. We understand how disruptive this is and sincerely apologize for the inconvenience. We'll share updates here as soon as we have more information.
- monitoring Jun 12, 2025, 06:55 PM UTC
The issue has been resolved, we are continuing to monitor but let us know if you are still experiencing issues.
- monitoring Jun 12, 2025, 06:56 PM UTC
We're continuing to monitor an outage with our third-party authentication provider (Google). Some clinic users are now able to log in to Flow as the outage begins to resolve. If you're still having trouble logging in, please try again shortly.
- monitoring Jun 12, 2025, 06:58 PM UTC
The issue has been resolved, we are continuing to monitor but let us know if you are still experiencing issues.
- resolved Jun 12, 2025, 08:00 PM UTC
This incident has been resolved.