Otava incident

Indianapolis (IN1) and Las Vegas (NV1) OTAVA® DRaaS powered by Veeam (OCC) Veeam Service Provider Console (VSPC) Service Degraded - 2/19/25

Otava experienced a minor incident on February 19, 2025 affecting DRaaS powered by Veeam (OCC) and DRaaS powered by Veeam (OCC), lasting 32d 20h. The incident has been resolved; the full update timeline is below.

Started: Feb 19, 2025, 07:07 PM UTC
Resolved: Mar 24, 2025, 03:11 PM UTC
Duration: 32d 20h
Detected by Pingoru: Feb 19, 2025, 07:07 PM UTC

Affected components

DRaaS powered by Veeam (OCC)DRaaS powered by Veeam (OCC)

Update timeline

investigating Feb 19, 2025, 07:07 PM UTC

OTAVA® and vendor engineers are investigating an issue with IN1 and LV VSPC. Clients may not be able to access the VSPC to manage or review backup jobs or services. However, jobs will continue to run normally, as they do not rely on the VSPC to run.
monitoring Feb 20, 2025, 03:30 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 24, 2025, 03:11 PM UTC

This incident has been resolved.