Otava incident

Otava® DRaaS Services Interruption

Critical Resolved View vendor source →

Otava experienced a critical incident on April 2, 2025 affecting DRaaS powered by Zerto and DRaaS powered by Zerto and 1 more component, lasting 1d 9h. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2025, 06:12 AM UTC
Resolved
Apr 03, 2025, 03:24 PM UTC
Duration
1d 9h
Detected by Pingoru
Apr 02, 2025, 06:12 AM UTC

Affected components

DRaaS powered by ZertoDRaaS powered by ZertoDRaaS powered by ZertoDRaaS powered by ZertoDRaaS powered by Zerto

Update timeline

  1. investigating Apr 02, 2025, 06:12 AM UTC

    OTAVA® engineers are investigating a possible interruption to the OTAVA® DRaaS services. We are actively working toward a resolution. OTAVA® will provide updates as they become available.

  2. identified Apr 02, 2025, 08:01 AM UTC

    OTAVA® engineers have identified the issue and are currently in the process of providing the solution for the DRaaS services.

  3. monitoring Apr 02, 2025, 08:41 AM UTC

    Otava® Engineers have resolved the issue and are currently monitoring the environment to ensure full functionality has been restored.

  4. resolved Apr 03, 2025, 03:24 PM UTC

    This incident has been resolved.