Otava incident

Encore Portal site DOWN

Critical Resolved View vendor source →

Otava experienced a critical incident on April 16, 2025 affecting OTAVA® Encore Portal, lasting 2h 30m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2025, 12:34 PM UTC
Resolved
Apr 16, 2025, 03:04 PM UTC
Duration
2h 30m
Detected by Pingoru
Apr 16, 2025, 12:34 PM UTC

Affected components

OTAVA® Encore Portal

Update timeline

  1. identified Apr 16, 2025, 12:34 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 16, 2025, 03:04 PM UTC

    This incident has been resolved.