Otava incident

Denver (DEN1) Veeam M365 Backup Errors - SharePoint Web Part Issue - 5/2/2025

Major Resolved View vendor source →

Otava experienced a major incident on May 3, 2025 affecting Backup for Microsoft 365, lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
May 03, 2025, 01:23 AM UTC
Resolved
May 08, 2025, 04:38 PM UTC
Duration
5d 15h
Detected by Pingoru
May 03, 2025, 01:23 AM UTC

Affected components

Backup for Microsoft 365

Update timeline

  1. identified May 03, 2025, 01:23 AM UTC

    Description: We are currently experiencing issues with Veeam M365 backups. Affected customers may see the following error in their logs: Column "share_point_save_all_web_parts" is null. Service Impacting: Yes, This may cause backup jobs involving SharePoint to fail or behave unexpectedly. Current Status: We have escalated the issue to our vendor, who has confirmed that other customers are experiencing the same problem. Their R&D team is actively investigating. We will provide an update as soon as we receive more information, with the next expected update on Monday.

  2. resolved May 08, 2025, 04:38 PM UTC

    This incident has been resolved.