Otava incident

Indianapolis (IN1) – Network Degraded - 5/12/2025

Minor Resolved View vendor source →

Otava experienced a minor incident on May 12, 2025 affecting Data Center Networking Infrastructure, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2025, 01:00 PM UTC
Resolved
May 12, 2025, 02:05 PM UTC
Duration
1h 4m
Detected by Pingoru
May 12, 2025, 01:00 PM UTC

Affected components

Data Center Networking Infrastructure

Update timeline

  1. identified May 12, 2025, 01:00 PM UTC

    Service Impacting: Yes – Services may be unavailable periodically as engineers work to resolve the issue. Description: OTAVA® engineers have identified a network degradation issue impacting services in our Indianapolis (IN1) data center. Our team is actively working to restore full service as quickly as possible. If you have any questions or concerns regarding this incident, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3.

  2. monitoring May 12, 2025, 01:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 12, 2025, 02:05 PM UTC

    This incident has been resolved.