Otava incident
Metro-Detroit (MD1)- Utility Power Disruption - 7/28/25
Otava experienced a notice incident on July 28, 2025 affecting Colocation Services (Power, Cooling), lasting 8h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 08:46 PM UTC
Start Time: 7/28/2025 - 3:45 PM ET End Time: Estimated 7/29/2025 - 12:15 AM ET Type: Utility Disruption Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: At 3:45 PM we experienced a utility power interruption at the MD1 data center. Power was successfully transferred to generator power. DTE has an estimated restoration time of 12:15 AM. We have staff onsite monitoring the situation. We will provide updates until utility power has been restored. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MD1 - Westland, MI - Data Center Facilities
- investigating Jul 28, 2025, 10:49 PM UTC
Start Time: 7/28/2025 - 3:45 PM ET End Time: Estimated 7/29/2025 - 12:15 AM ET Type: Utility Disruption Service Impacting: No - Due to the redundant nature of the design, no impact is expected. Description: At 3:45 PM we experienced a utility power interruption at the MD1 data center. Power was successfully transferred to generator power. DTE has an estimated restoration time of 12:15 AM. OTAVA staff continue to monitor the data center. If you have any questions or concerns regarding this maintenance, please contact us by logging into https://support.otava.com or calling 877-740-5028, option 3. MD1 - Westland, MI - Data Center Facilities
- investigating Jul 29, 2025, 01:33 AM UTC
Datacenter is still on generator power at a N+0 capacity until power can be restored. Expected restoration time is 4:20AM ET.
- resolved Jul 29, 2025, 05:12 AM UTC
Building is back on Utility Power. All systems are operating as normal. Issue is resolved.