Otava incident
Encore (portal.otava.com) Service Degraded - 7/22/25
Otava experienced a major incident on July 22, 2025 affecting Encore (portal.otava.com), lasting 16d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 22, 2025, 09:13 PM UTC
OTAVA® engineers are aware of a service degradation with Encore (portal.otava.com) affecting clients with devices located at the IN1 and MM data centers. Encore (portal.otava.com) is currently available, however some clients will not be able to see their IN1 and MM virtual machines within the Encore interface.
- identified Jul 28, 2025, 02:16 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 30, 2025, 01:30 PM UTC
OTAVA® engineers have identified the issue and are working to implement a patch to resolve the issue.
- monitoring Jul 30, 2025, 08:34 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 05, 2025, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 07, 2025, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 08, 2025, 12:48 PM UTC
This incident has been resolved.