Otava incident

AB | OCB Backup jobs are failing - Investigating

Critical Resolved View vendor source →

Otava experienced a critical incident on September 10, 2025 affecting OTAVA Cloud Backup, lasting 9d 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2025, 07:29 AM UTC
Resolved
Sep 19, 2025, 11:53 AM UTC
Duration
9d 4h
Detected by Pingoru
Sep 10, 2025, 07:29 AM UTC

Affected components

OTAVA Cloud Backup

Update timeline

  1. investigating Sep 10, 2025, 07:29 AM UTC

    Otava Engineers are currently investigating the issue. Otava will provide updates as they become available. Impact: Ashburn OCB jobs are failing.

  2. identified Sep 10, 2025, 09:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 10, 2025, 10:49 PM UTC

    The issue has been fixed and backups should run as scheduled tonight. We will continue to monitor throughout the evening.

  4. resolved Sep 19, 2025, 11:53 AM UTC

    This incident has been resolved.