OSFA experienced a notice incident on July 22, 2025 affecting Login service and Search communication history and 1 more component, lasting 3h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Jul 22, 2025, 11:16 PM UTC
We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- identified Jul 23, 2025, 01:15 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 23, 2025, 01:58 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2025, 02:52 AM UTC
This incident has been resolved.