OSFA incident

Online services outage

Notice Resolved View vendor source →

OSFA experienced a notice incident on July 28, 2025 affecting Login service and Search communication history and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2025, 10:45 PM UTC
Resolved
Jul 29, 2025, 02:55 AM UTC
Duration
4h 10m
Detected by Pingoru
Jul 28, 2025, 10:45 PM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Jul 28, 2025, 10:54 PM UTC

    We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. investigating Jul 28, 2025, 11:06 PM UTC

    We are aware the service degradation is now an outage impacting our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  3. identified Jul 29, 2025, 01:18 AM UTC

    Online services have been restored. Some users may still be experiencing degraded performance and clearing your browser cache may improve your experience. Work to restore services back to normal performance is ongoing. We apologise for the inconvenience and thank you for your continued patience during this time.

  4. monitoring Jul 29, 2025, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 29, 2025, 02:55 AM UTC

    This incident has been resolved.