OSFA incident

Issues Accessing Client Communication and Mail

Minor Resolved View vendor source →

OSFA experienced a minor incident on October 14, 2022 affecting Login service and Search communication history and 1 more component, lasting 3h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2022, 12:11 AM UTC
Resolved
Oct 14, 2022, 03:50 AM UTC
Duration
3h 39m
Detected by Pingoru
Oct 14, 2022, 12:11 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. monitoring Oct 14, 2022, 12:11 AM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Oct 14, 2022, 03:50 AM UTC

    This incident has been resolved.