OSFA incident

Error message received on update address in Client update

Notice Resolved View vendor source →

OSFA experienced a notice incident on November 15, 2022 affecting Update client details, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2022, 03:32 AM UTC
Resolved
Nov 15, 2022, 04:36 AM UTC
Duration
1h 3m
Detected by Pingoru
Nov 15, 2022, 03:32 AM UTC

Affected components

Update client details

Update timeline

  1. investigating Nov 15, 2022, 03:32 AM UTC

    There is a known issue where some agents may receive an ‘The address is not found’ when attempting to add an address via Client update. If you receive this error, where possible enter the address manually. We are attempting to resolve this issue as a matter of priority.

  2. identified Nov 15, 2022, 03:50 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 15, 2022, 03:51 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 15, 2022, 03:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 15, 2022, 04:36 AM UTC

    This incident has been resolved.