OSFA experienced a minor incident on March 13, 2023 affecting Login service and Search communication history and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Mar 13, 2023, 12:10 AM UTC
Users are experiencing intermittent errors when attempting to use Online Services for Agents.
- identified Mar 13, 2023, 12:10 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 13, 2023, 01:06 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 13, 2023, 01:07 AM UTC
This incident has been resolved.