OSFA experienced a notice incident on April 26, 2023 affecting Login service and Search communication history and 1 more component, lasting 18h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Apr 26, 2023, 04:30 AM UTC
We are aware of issues impacting agent access and use of OSFA. We are currently investigating the problem as a priority. There is no need to contact the ATO to report this issue.
- monitoring Apr 26, 2023, 08:16 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 26, 2023, 10:57 PM UTC
This incident has been resolved.