OSFA incident

Degraded performance

Notice Resolved View vendor source →

OSFA experienced a notice incident on June 25, 2023 affecting Login service and Search communication history and 1 more component, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2023, 10:10 PM UTC
Resolved
Jun 26, 2023, 12:20 AM UTC
Duration
2h 10m
Detected by Pingoru
Jun 25, 2023, 10:10 PM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Jun 25, 2023, 10:10 PM UTC

    Online Services for Agents is currently experiencing problems resulting in degraded performance for all functions. We are working to restore services as a priority.

  2. monitoring Jun 25, 2023, 10:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 26, 2023, 12:20 AM UTC

    This incident has been resolved.