OSFA incident

Degraded performance

Notice Resolved View vendor source →

OSFA experienced a notice incident on July 9, 2023 affecting Login service and Search communication history and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2023, 10:30 PM UTC
Resolved
Jul 11, 2023, 01:15 AM UTC
Duration
1d 2h
Detected by Pingoru
Jul 09, 2023, 10:30 PM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Jul 10, 2023, 05:22 AM UTC

    Online Services for Agents is currently experiencing problems resulting in degraded performance for all functions. We are working to restore services as a priority.

  2. monitoring Jul 10, 2023, 07:48 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 11, 2023, 01:15 AM UTC

    This incident has been resolved.