OSFA experienced a notice incident on July 17, 2023 affecting Login service and Search communication history and 1 more component, lasting 7h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Jul 17, 2023, 03:03 AM UTC
Online Services for Agents is currently experiencing problems resulting in degraded performance for all functions. We are working to restore services as a priority. Please note, the ATO may direct your login to a waiting room before allowing access to OSFA.
- monitoring Jul 17, 2023, 05:13 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2023, 08:53 AM UTC
This incident has been resolved.