OSFA incident

Degraded performance

Notice Resolved View vendor source →

OSFA experienced a notice incident on July 20, 2023 affecting Login service and Search communication history and 1 more component, lasting 5h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2023, 01:11 AM UTC
Resolved
Jul 20, 2023, 06:40 AM UTC
Duration
5h 29m
Detected by Pingoru
Jul 20, 2023, 01:11 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Jul 20, 2023, 01:11 AM UTC

    Online Services for Agents and myGovID are currently experiencing problems resulting in degraded performance for both services. An earlier fix to issues has not resolved all problems and our response teams continue to focus on restoring services as a priority. We apologise for the inconvenience caused.

  2. identified Jul 20, 2023, 02:31 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 20, 2023, 03:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2023, 06:40 AM UTC

    We apologise for the recent issues with slowness and timed-out connections on our Online Services for Agents platform. While a fix has been put in place, our team will actively investigate the cause of these problems to prevent re-occurance. Thank you for your patience.