OSFA incident

Service degradation

Major Resolved View vendor source →

OSFA experienced a major incident on November 24, 2023 affecting Login service and Search communication history and 1 more component, lasting 5h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 24, 2023, 03:48 AM UTC
Resolved
Nov 24, 2023, 08:50 AM UTC
Duration
5h 1m
Detected by Pingoru
Nov 24, 2023, 03:48 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Nov 24, 2023, 03:48 AM UTC

    We are aware service degradation to our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. resolved Nov 24, 2023, 08:50 AM UTC

    This incident has been resolved.