OSFA incident

Login issue

Notice Resolved View vendor source →

OSFA experienced a notice incident on January 15, 2024 affecting Login service, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2024, 11:50 PM UTC
Resolved
Jan 16, 2024, 01:07 AM UTC
Duration
1h 17m
Detected by Pingoru
Jan 15, 2024, 11:50 PM UTC

Affected components

Login service

Update timeline

  1. investigating Jan 15, 2024, 11:50 PM UTC

    Online Services for Agents is currently experiencing problems preventing agents from logging in. We are working to restore services as a priority.

  2. identified Jan 16, 2024, 01:03 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 16, 2024, 01:06 AM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 16, 2024, 01:07 AM UTC

    We are continuing to work on a fix for this issue.