OSFA experienced a notice incident on May 7, 2024 affecting Login service and Search communication history and 1 more component, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating May 07, 2024, 12:57 AM UTC
We are aware service degradation to our online services. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- monitoring May 07, 2024, 01:15 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2024, 04:18 AM UTC
This incident has been resolved.