OSFA incident

Online Services degradation

Notice Resolved View vendor source →

OSFA experienced a notice incident on July 1, 2024 affecting Login service and Search communication history and 1 more component, lasting 23h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2024, 03:55 AM UTC
Resolved
Jul 02, 2024, 03:05 AM UTC
Duration
23h 10m
Detected by Pingoru
Jul 01, 2024, 03:55 AM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Jul 01, 2024, 01:04 AM UTC

    Online Services for Agents is currently experiencing degraded performance.

  2. identified Jul 01, 2024, 05:03 AM UTC

    The issue has been identified. We are deploying changes overnight to restore services to normal performance.

  3. monitoring Jul 01, 2024, 11:31 PM UTC

    A fix has been deployed and we are now monitoring the results.

  4. monitoring Jul 02, 2024, 12:04 AM UTC

    A fix was deployed overnight, and all services are operating as expected. We will continue to monitor performance throughout the day.

  5. resolved Jul 02, 2024, 03:05 AM UTC

    This incident has been resolved.