OSFA experienced a notice incident on July 4, 2024 affecting Login service and Search communication history and 1 more component, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients
Update timeline
- investigating Jul 04, 2024, 03:33 AM UTC
We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.
- monitoring Jul 04, 2024, 05:00 AM UTC
A fix has been deployed and all services are operating as expected. We will continue to monitor performance throughout the day.
- resolved Jul 04, 2024, 05:59 AM UTC
This incident has been resolved.