OSFA incident

Online Services degradation

Notice Resolved View vendor source →

OSFA experienced a notice incident on July 5, 2024 affecting Login service and Search communication history and 1 more component, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2024, 11:05 PM UTC
Resolved
Jul 06, 2024, 12:48 AM UTC
Duration
1h 42m
Detected by Pingoru
Jul 05, 2024, 11:05 PM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Jul 05, 2024, 11:05 PM UTC

    We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring Jul 06, 2024, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 06, 2024, 12:39 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 06, 2024, 12:48 AM UTC

    This incident has been resolved.