OSFA incident

Online services degradation

Notice Resolved View vendor source →

OSFA experienced a notice incident on April 1, 2025 affecting Login service and Search communication history and 1 more component, lasting 6h 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2025, 09:51 PM UTC
Resolved
Apr 02, 2025, 04:04 AM UTC
Duration
6h 13m
Detected by Pingoru
Apr 01, 2025, 09:51 PM UTC

Affected components

Login serviceSearch communication historyView communication historyAccess practice and client reportsAccess STP reportsView client accountsCreate or view mail messagesFile transferAccess super clearing houseAdd or remove clients

Update timeline

  1. investigating Apr 01, 2025, 09:51 PM UTC

    We are aware of service degradation to our online services for some users. We are investigating the cause as a priority. We apologise for the inconvenience and thank you for your continued patience during this time.

  2. monitoring Apr 01, 2025, 11:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 02, 2025, 12:40 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 02, 2025, 04:04 AM UTC

    This incident has been resolved.